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FAQ  F&Q

Q. How to change the order content?  

A.

If you want to change the style, delivery address or delivery date and time, please do so at least 48 hours before delivery Contact us and include your order number. If you want to cancel your order, you must Contact us. 

Q. 

I missed the promotional offer after order confirmation, can I still enjoy the relevant discount?

A.

Please submit the relevant documents together with the relevantEmail the discount code and your order number to[email protected]. The early bird discount requires customers to order on a designated day before delivery. Only by ordering in advance can you enjoy the discount.

Q. 

I have successfully placed an order online, but I still have not received the confirmation notification, what should I do?

A.

We usually contact customers via Whatsapp or other methods within 12 hours after receiving the order, please confirm the information provided The contact information and delivery information are correct. If you have not received a confirmation notification after more than 12 hours, please contact usContact.

Q. 

I ordered several products at the same time, but the number was incorrect when I received the goods. Is it lost?

A.

All our products are delivered by dedicated personnel and vehicles. If there are any missing items, please report them immediately upon receipt. We will try our best to cooperate and resend. If you have any questions, please contactWeContact.

Q. 

I would like to design a unique bouquet. Can it be customized?

A.

We can create unique bouquets according to the needs of each customer. Welcome to order pictures. Please be sure to note that we We will try our best to produce floral arrangements that meet customer needs, but becauseall flower materials are from Works by the hand of nature, each flower is unique,so the finished product may be It’s slightly different from the design you have in mind! There are a variety of floral designs on this website. I believe there must be one that suits your needs ~ We highly recommend customers to choose the inherent styles on this website! You will not be disappointed Disappointed.

Did the above not solve your problem? Welcome Contact us

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