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Terms & Conditions

Polo The Bird Limited

Address:  Shop G36, Mikiki Mall, 638 Prince Edward Road East, San Po Kong

1. Our store only provides flower delivery service in Hong Kong. For overseas flower delivery services, please contact us and we will provide it to local service providers.

2. All prices are calculated in Hong Kong dollars - HK$.

3. The office hours of this website are from 9 am to 7 pm.

4. The store will confirm the order by phone/email/Whatsapp on the same day after receiving the order. If there is no reply within 24 hours, please call Inquiries about our store.

5. All bouquets and flower baskets take time to make. If the customer requires delivery within two days and the style ordered is not available on the same day, we can styles (please see the same-day flower ordering page for details), we may not be able to deliver within the time selected by the customer.
i. Special surcharges may be charged for special urgent delivery orders (eg. delivery within 4-8 hours on the same day). Please contact customer service for details.
ii. We will contact the customer after receiving an order that cannot be delivered. If the guest is dissatisfied with the arrangement and requires a refund, online
The collection company has charged a handling fee (~5%) which cannot be refunded to the customer, so for urgent orders, please contact us before placing an order for better arrangements.

6. If you need to change the delivery date or delivery time of flower products (non-flower products are not limited to this), you may change the order. Additional flower material or delivery charges will apply.
If the change date is within two days, we can generally reserve the order for the customer and then send it out within two days.

i. Ordered two working days ago (special flower products* or one week ago Materials) notify us to change the delivery date (delayed for more than two days), we will charge up to 30% of the original price of the flowers* for flower materials.
ii. If you notify us before 7:30 pm on the day before delivery or pickup to change the delivery date (extension for more than two days), you may be charged up to 50% of the original price of the flowers*50% for flower materials and surcharges.
iii. The delivery date of the order cannot be changed on the day of delivery. If delivery cannot be made, the flowers will be returned or kept at the factory or store, and customers can pick them up within two days. If re-delivery is required, additional shipping costs will be charged and will be charged according to the market price.

iiii. If the delivery address time is required on the delivery day, additional freight will be charged, and the freight will be determined according to the market price.

7. If you need to change the greeting card of the flower basket or the thoughtful card of the bouquet, please make it at least two working days before the delivery date. Change. Multiple changes or emergency modifications will incur additional charges, as follows.
i. We will check the layout of the flower basket greeting card with the customer first. If an error is found after checking, the customer can make a change. If you have any requirements, please submit it to our customer service when making the change. If the customer is still not satisfied with the greeting card layout, the customer can provide us with an A3 size Jpg file for printing.

ii. After the greeting card is confirmed, it will be handed over to printing. If you need to change it again, we may need to charge $20 for reprinting, which is inconvenient. Please forgive me.
iii. We will print out the greeting card according to the guest's words, and generally we will not check it with the guest. If you need to check, you can also contact us.
iv. The card will be printed one day before shipment. If you need to make changes, please do so two working days before shipment. For urgent changes, we may charge a $20 reprinting fee.

8. Flowers may be in short supply due to seasonality. The store will substitute seasonal flowers for non-main flowers without further notice.

9. If the flower recipient is not at the designated location on the designated delivery day, or refuses to accept the product due to personal issues or venue issues, we will Customers will be notified and the products will be returned to our stores or factories. If re-delivery is required, the freight will be charged according to the market price.

10 Wrong address If the ordering customer fills in the wrong address in the order, the flower shop will not be able to make any responsibility and service commitment, please confirm the delivery The shipping address is correct

11. Please provide the contact number of the recipient to ensure delivery of flowers. If it is not necessary, the florist will not contact you before delivering flowers. Flower recipient contact

12. If the Observatory is sending flowers If typhoon signal No. 8 or above is issued before 8 a.m. on the same day, delivery may not be possible at the scheduled time due to bad weather. We will notify customers via Whatsapp or other methods and will arrange to deliver the flowers to you as soon as possible after the signal is removed. Original address. If the Observatory forecasts that Typhoon Signal No. 8 or above will be issued at other times, we will Arrange to have the flowers delivered as far in advance as possible before the typhoon is hoisted. If the Observatory issues a black rainstorm warning, we will deliver the flowers to your original address as soon as possible after the signal is removed. If the customer is unable to receive the flowers on the day due to weather, you can inform us in advance and arrange to resend the flowers within 3 days. Order cancellation will not be accepted.

13. Each of our floral products will be hand-delivered by dedicated personnel and vehicles. Flower baskets, decorations and other large-scale flowers will be photographed for guests' records after being delivered to the site. For products that are relatively small, such as bouquets, or are delivered directly to the recipient, the recipient can check them on the spot, and we also make sure to take photos for the customer before sending them out.

14. Our delivery time may be adjusted appropriately according to different venues,It may be delivered at an appropriate time in advance.

15. If the flower products have entered the preparation stage (usually three working days, especially flower products Or ordered one week agoMaterials), 50% or more of the fee will be deducted for order cancellation, deliveryOr cancellation cannot be made on the day of pickup.

16. In case of any dispute, the company reserves the right to make the final decision.

Discounts and prices

1. The price of all discount offers is based on the order placed on the website. If you have any questions, you can ask our staff.

2. The discount provided by entering the discount code cannot be used repeatedly, and only one discount code can be used at a time.

3. The discounts or prices on the website will change according to time. The price is subject to the moment of ordering. We will not change the price if it changes. The difference will be charged or made up.

4. Special holidays such as Products sent out on Valentine's Day, Lunar New Year or Mother's Day will have special holiday page styles available for ordering. Ordinary styles may not be available during special holiday times.

Privacy Policy

 We are committed to protecting your privacy. The information we collect about you through this website is used to help us provide more products and services that are more suitable for you and ensure that you have a personalized and pleasant shopping experience in our store. Please continue reading below for privacy and related processing of personal data.

Our guarantee
We are committed to protecting your privacy. We aim to fully comply with the requirements stipulated in the Personal Data (Privacy) Ordinance (Chapter 486) of the Hong Kong Special Administrative Region and, where practicable, provide protection that exceeds the requirements of the above Ordinance. To achieve this goal, we will ensure that our employees meet the most stringent security and confidentiality standards.

What information do we collect? How do we use this information?
The personal information we collect and store includes the following categories:


 1. Name;

 2. Contact information includes phone number, fax number, address, email, paging number, etc.;

 3. Browse the results, records and accumulated records of interactive content;

 4. Inquiries, suggestions or opinions;

 5. Interests and preferences;

 6. Information about computer operating systems and online service providers;

 7. Credit card number (if you have ordered our products).


We collect your personal information from different sources and store it for the following purposes:

  1. Send information about our products and services, events, competitions, promotions and projects;

  2. Marketing related to the Company, the Company's suppliers, business partners and other selected companies;

  3. Marketing cooperation with other partners;

  4. In order to provide you with a tailor-made and pleasant shopping experience when shopping through this website, and to provide personalized marketing information, we will tailor the advertisements and content of the webpage;

  5. To complete your requirements for our products and services, order processing and payment settlement;

  6. Respond to your inquiry;

  7. Club registration, provision of discounts and rewards;

  8. Collect statistical data, conduct analysis and provide anonymous reports to internal and external customers;

  9. Conduct surveys related to customers, products or services;

  10. Evaluate the further improvement of product and service quality; or

  11. Achieve any purpose directly related to the above.

The provision of this personal data is entirely voluntary.


Please refer to the terms of the flower arrangement classLink



We use "cookies" (i.e. cookies, a small amount of information sent to your computer browser by the website server when you enter a website and stored in the computer hardware) to make shopping in our store more convenient for you. When you enter our store again, our "cookies" can identify you and make our services more personalized. We will provide products and services that are more suitable for your needs based on your personal information.
Most browsers automatically accept "cookies". You can also choose not to accept "cookies" in your computer's "preference" or "option" options. If you choose not to accept cookies, you will not be able to shop in our store, but you will still be able to browse some pages on our website.

Member Information 
Our members enjoy a number of exclusive benefits, including member communications, special offers and convenient shopping. We will also gradually add more member benefits in the future, including more personalized services and other discounts. If you want to become our member, please provide your name, email address and regular mailing address. We may also need you to fill in a personal questionnaire so that we can provide you with better services.

Shopping information
When you order from our store, we need you to provide other information such as credit card information and shipping address so that we can process your purchase and notify you of the status of your order.

Competitions and Promotions
We will hold some competitions or promotional activities from time to time. At that time, you will be required to provide your name, email address, mailing address, phone number and shopping preferences, etc., so that we can notify you of the outcome of the competition and improve future competitions and promotions.

Member Newsletter and Email Promotion
We will notify members of the latest information and special promotions by email. If you do not want to receive relevant communications, please unsubscribe at any time in my account.

When you click on links and advertisements from other websites, you will enter a third-party website. You will be protected by the privacy policy of that website. We will not be responsible for any actions outside the scope of this website.

Data Protection
We are committed to protecting your personal data. We use advanced encryption technology and secure servers to protect the security of your personal information (including name, email address, mailing address, phone number, credit card information and purchase records). In addition, we do not allow unauthorized access to customer information. When you register for an account, we may contact you to verify that the information provided by the user is accurate.

Read and update data
You can check with us whether your personal data is stored. If we hold your personal data, you may send us a request via email to review, update, correct or obtain a copy of the personal data we hold. We will take reasonable steps to verify your personal identity before granting permission to access or update your personal information.
In compliance with the Personal Data (Privacy) Ordinance, we will strive to respond to your request within 40 days.
We may charge a reasonable fee to cover the administrative expenses of this inquiry. We will not keep your personal data for any longer than necessary.

Data Sharing
All personal information you provide to us will be kept confidential and protected. However, we may provide relevant information to the following parties for the purpose of this privacy policy:

  1. Our subsidiaries, related companies and other related companies;

  2. Our suppliers and business partners;

  3. Those who assist us in implementing this privacy policy;

  4. Those who cooperate with us to participate in this marketing plan;

  5. Any agent, contractor or service provider who provides us with administration, order processing, payment settlement, credit reference, debt collection or other services necessary to our operations;

  6. Any person or company bound by a confidentiality agreement with us; and

  7. We believe in good faith that we have a duty to disclose the information to that person under applicable law.

We will summarize and analyze customer information, sales, browsing behavior and related website information to provide it to our reliable wholesalers, but this information will not reveal personally identifiable information.
Currently, except as mentioned above, we will not sell, trade, hand over or rent your personal information to third parties. In the future, we may hand it over to a trusted third party, but you can also stop us from doing this with a notice. In this case, we will not sell or disclose your personal information without your consent.

Your approval
When you use this website, you consent to the collection and use of your personal information as described in the Privacy Policy above. If there are any changes to the Privacy Policy, we will post them on this page so that you can know as soon as possible how we collect, use and disclose your information.

Other questions
If you have any questions related to the above privacy policy, please contact us.
If there is any discrepancy between the Chinese version and the English version of the policy, the English version shall prevail.

Policy revised in November 2014

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