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Order online quickly and easily. Enter coupon code: aga5 for $5 off. Free basic delivery service. Enjoy special offers for pre-order pickup
Shipping Details
Every floral arrangement is personally delivered by a dedicated person and vehicle. Large floral arrangements, such as flower baskets and displays, will be photographed for the customer's record upon delivery. Smaller floral arrangements, such as bouquets, or those delivered directly to the recipient, can be inspected on-site and photographed before delivery.
*Delivery Period
9:00am - 5:00pm
9:00am - 1:00pm
1:00pm - 5:00pm
4:00pm - 8:00pm
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B.
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A surcharge of $60 will be added if you request a specific delivery time (+/- 20 minutes).
Delivery at other times will incur a surcharge of $150-$300. Details
If you choose free delivery during this time, our delivery drivers will make appropriate arrangements based on the location. For example, if you are delivering to hotels, restaurants, performance venues, funeral homes, or open shops, we may deliver early or arrange for a more convenient time. If you require a special time arrangement, please contact us so we can provide the most appropriate service.
During special holidays such as Lunar New Year, Valentine's Day, Mother's Day, Christmas and New Year, special delivery times will be arranged. Generally, we can only provide one full-day delivery period (A. 9am-5pm). We apologize for the inconvenience.
Any delivery failure due to address issues may result in a second shipping fee, which is determined by market rates.
Delivery surcharges for various regions
Free delivery* to green areas.
Yellow $60, Red $120, Purple $240
Please contact us if there are any areas not covered or if you have any questions.
Details are as follows
Hong Kong Island Hong Kong Island
Hong Kong Island Central*
Free
Hong Kong East, Hong Kong West
Free
Hong Kong South (Aberdeen, Ap Lei Chau, Wong Chuk Hang)
Free
Mid-Levels, Pomeranian Hill, Jardine's Lookout
$60
The Peak, Wong Nai Chung, Tai Tam, Deep Water Bay, Repulse Bay
$120
Far Southern District of Hong Kong Island(Shek O, Stanley, etc.)
$120
*Causeway Bay and Central Prince Edward Flower Market are busy areas. Delivery service is available for high-legged flower baskets priced at $800 or above (excluding table-top styles). For styles priced below $800, an additional $60 will be charged as a basic delivery fee. We apologize for any inconvenience caused!
Kowloon, Kowloon
Kowloon Districts*
Free
New Territory
Free Area:
Tuen Mun Town District/Yuen Long Town District/Tin Shui Wai Town District
Tsuen Wan Town/Kwai Tsing Town
Sha Tin Town/Tai Po Town/North District
Tseung Kwan O/Lohas Park (excluding Industrial Estate and TV City)
$60 shippingRegion:
Tseung Kwan O Industrial Estate
<span Yuen Long Industrial Estate
Queen's Hill
Tai Po Industrial EstateKau To Shan and Tai Po Kau
Sao Kwun Wat and Ting Kau
Ma Wan Tai Po Industrial Estate
Kau To Shan and Tai Po Kau
Sao Kwun Wat and Ting Kau
Ma Wan style="color:#000000">
$120 shippingRegion:
Saigon (outside the restricted area)
Tung Chung/Disney Hotel
<span Airport Hotel
Rural/Detached House
Remote New Territories Area*
$240 ShippingRegion:
Discovery Bay
Airport Terminal and Expo
Disneyland
*Delivery service is not available to restricted areas such as Lantau Island, Ta Kwu Ling, Sha Tau Kok, Sai Kung, Cheung Chau, Lamma Island, Peng Chau, and outlying islands without road access.
*Including Pat Heung, San Tin, Ting Kok, Tai Mei Tuk, Lung Kwu Beach, Kam Tin, Kam Sheung Road, Lau Fau Shan, Tai Lam, Tsing Lung Tau, Lam Tsuen, Hong Lok Yuen, Kam Hau Garden, Nai Chung, Clear Water Bay
Please note that additional fees may apply to other special areas, remote locations, and village houses. Please contact us for details before placing your order.
Delivery location
Special locations (including but not limited to the following)
Delivery is not convenient for the delivery staff due to security or venue issues
ICC, Kwai Chung Container Terminal, The Pacifica, Hong Kong International Airport Expo or shops in restricted areas, some old tenement buildings with only password gates, Ocean Park, village houses
We may have special delivery arrangements that require the recipient's assistance to reach the appropriate location (e.g., downstairs, village entrance, or registered parking lot).
If the delivery address is completely inconvenient for street parking and the parking lot at the delivery address does not have a grace period for delivery, the driver may be required to charge a parking fee. We apologize for the inconvenience.
Disneyland ParkYou must first register with the Disneyland Guest Service Center for flower bouquets before delivery. Failure to register will result in the park refusing to accept the bouquet, and the return of the bouquet may incur an additional fee.
Public hospitals Due to specific visiting hours and the fact that newly admitted patients may need to change beds or be moved for various examinations at irregular intervals, we do not recommend sending flowers upon admission, as the patient or the hospital may not be able to accept them.
Any delivery failure due to address issues may result in a second shipping fee based on market prices.
Residential
General Private Housing Estates
The delivery person will deliver directly to the residential unit. If the unit is unoccupied, we will call the recipient and hang the bouquet at the door. If the delivery person is unable to enter due to security reasons (e.g., no one responds to the unit), security refuses to accept the bouquet, or the bouquet is deemed delivered. For re-delivery or return to the store, the shipping fee will be calculated at the market price.
If you have special requirements, such as delivery at the basement lobby, please contact us in advance. Please keep your phone connected on the day of delivery. The delivery driver can only wait for a maximum of 15 minutes. Any delay beyond this may result in the delivery being deemed complete. Re-delivery or return to the store will incur a market rate.
Detached House or Village House (Special Address)
Because typical maps may not accurately locate these types of homes, we may not be able to deliver directly to their door. We will usually need to contact the recipient to locate them or arrange for a pickup at the village entrance. For more accurate delivery, please provide a Google address link when ordering to assist the delivery driver. Please keep your phone connected on the day of delivery. The delivery person can only wait for a maximum of 15 minutes. Any delay beyond this time may result in the item being considered delivered. If a re-delivery or return to the store is required, the shipping fee will be calculated based on the market price.
Office/Shop
The delivery person will deliver directly to your office or shop. Please provide your company name so that the delivery person can deliver to your shop. In addition, if the recipient's office hours do not match our delivery time options (for example, they start work at 11:00 or have lunch between 12:00 and 2:00), we recommend choosing full-day delivery (9-5pm) and specifying the recipient's office hours (for example, 11am-6pm) in the notes. We will generally try our best to accommodate this. If you require a specific time period, such as delivery between 10:00 and 12:00, you can choose designated delivery time ($60).
If you choose a morning delivery time of 9am-1pm, but the recipient's office is closed after 10pm, we may not be able to deliver. The delivery driver will first contact the florist and recipient. The bouquet may be left at the office entrance and considered delivered. If the entrance is not a suitable location or the recipient refuses this arrangement, the delivery driver will only wait for a maximum of 15 minutes. Any delay beyond this time may result in the bouquet being considered delivered. If a re-delivery or return is required, the shipping fee will be calculated based on the market price.
Opening Flower Baskets and Gifts
In addition, for grand opening flower baskets and gifts, our delivery staff may choose to arrange for them to arrive earlier than scheduled, especially in busy areas. These gifts may be placed in front of the store for photos, without requiring a signature. If you have a specific time requirement, please select a specific delivery time.
Hotels, restaurants, campsites, amusement parks, and other places that collect fees on behalf of guests
Hotels
We typically collect bouquets on behalf of guests. Simply provide the guest's name on the room they booked (usually their full English name) and they will assist. For optimal arrangements, please contact the hotel in advance to avoid any potential rejection. If the hotel refuses to accept the bouquet, the delivery person will only be allowed to wait for a maximum of 15 minutes; any delay beyond this may result in the bouquet being deemed delivered. For re-delivery or return to the store, shipping charges will be calculated based on market rates.
Restaurants
We generally collect bouquets on behalf of customers. Simply provide the name and phone number of the table where you reserved them. Based on past experience, we've been able to assist with this. For optimal arrangements, please contact the restaurant in advance to avoid any misunderstandings or rejections. If the venue refuses to accept the bouquet, the delivery driver will only be allowed to wait for 15 minutes; any delay beyond this may result in the bouquet being considered delivered. If re-delivery or return is required, the shipping fee will be calculated based on market rates.
Party Rooms
We generally collect bouquets on behalf of customers. Simply provide the name and phone number of the party room where you reserved them. Based on past experience, we've been able to assist with this. For optimal arrangements, please contact the party room in advance to avoid any misunderstandings or rejections. Please note the campground's operating hours. If the venue is closed or refuses to accept a bouquet, the delivery person will only be allowed to wait for 15 minutes. Any delay beyond this time may result in the bouquet being deemed delivered. For re-delivery or returns to the venue, shipping charges will be calculated based on market rates.
Campground
We typically collect bouquets on behalf of guests. Simply provide the name and phone number of the campground where you booked. Based on past experience, the campground will assist with the collection. For optimal arrangements, please contact the campground in advance to avoid any misunderstandings or rejections. Please note the campground's operating hours. If the venue is closed or refuses to accept a bouquet, the delivery driver will only be able to wait for a maximum of 15 minutes. Any bouquets received after this time may be deemed delivered. For re-delivery or return to the store, shipping charges will be calculated based on market rates.
Disneyland Park Guest Services:
Please contact Guest Services in advance at 35503388 to inquire about proposal bouquet storage details.
Currently, Guest Services only accepts bouquets for pre-booked proposals. Bouquets received without prior contact will be declined. If Guest Services refuses to accept the bouquet, we absolutely cannot place it anywhere in the park.
Disneyland's temporary storage space is only available for direct deposit. Guests must return their voucher upon pick-up. We cannot hand vouchers to customers remotely, so we absolutely cannot use their storage space.
The delivery person can only wait for a maximum of 15 minutes; any bouquets exceeding this time may be considered delivered. For re-delivery or return to the store, shipping costs will be calculated based on market rates.
Therefore, we recommend that you do not send bouquets to Disneyland unless they are for a proposal. Instead, book their hotel service, which will be happy to accept the bouquets. Our delivery charges will also be lower. (For Disneyland, the delivery driver needs to walk from the subway station or parking lot to the guest service center for 15 to 20 minutes, and the return trip also takes 15 to 20 minutes, so the delivery fee is $240. For Disneyland, the delivery driver can park directly at the hotel, which is very convenient. The delivery fee is $120, which is the same as the outlying island rate.)
Subway stations or no fixed location
We generally do not recommend choosing a non-fixed delivery location, as it can be difficult to accurately estimate a delivery time. If a delivery at this location is absolutely necessary, we recommend choosing a scheduled delivery time ($60) and arriving 15 minutes early on the day to wait for the delivery person. If you are not there by the scheduled time, the delivery person will only be allowed to wait for 15 minutes; any delay beyond that may result in the delivery being considered complete. For re-delivery or return shipping, the market rate will apply.
Especially for graduating students, our overnight delivery service is recommended. We've experienced this many times, and students often arrive late due to busy morning schedules (e.g., putting on makeup, getting dressed), as well as graduation ceremonies, which can cause traffic to be very heavy. (This is especially true for universities like National Taiwan University of Education and the University of Science and Technology, where graduation ceremonies can be very congested, and we've experienced this many times with students arriving significantly late.) Delivery drivers will be charged extra for waiting.
Especially for graduating students, our overnight delivery service is recommended. We've experienced this many times, and students often arrive late due to busy morning schedules (e.g., putting on makeup, getting dressed), as well as graduation ceremonies, which can cause traffic to be very heavy. (This is especially true for universities like National Taiwan University of Education and the University of Science and Technology, where graduation ceremonies can be very congested, and we've experienced this many times with students arriving significantly late.) Delivery drivers will be charged extra for waiting.
Funeral Homes and Churches
Funerals held at funeral homes typically begin at 5:00 PM the previous evening, with the body carried out the following morning. Delivery is typically made in the afternoon before the ceremony. If the ceremony does not include a wake, or if the ceremony is held at a church, a designated delivery time will be required. The delivery fee is $60. Please inquire with the family in advance or at the funeral service.
Other shipping issues
Do you ship everywhere?
Do you ship everywhere?
Our delivery service covers almost all of Hong Kong. As long as there is a road and parking space, we can provide delivery service for you. Please note that we cannot deliver to the following locations:
1) New Territories areas with restricted access
2) Country parks with no roads or restricted access to vehicles
3) Outlying islands with no roads If the delivery location is remote and difficult to find, such as a village house, we will call the recipient to arrange to meet them at a landmark at the village entrance (such as the village office or power station). Additional charges may apply depending on the situation. We apologize for any inconvenience caused.
1) New Territories areas with restricted access
2) Country parks with no roads or restricted access to vehicles
3) Outlying islands with no roads If the delivery location is remote and difficult to find, such as a village house, we will call the recipient to arrange to meet them at a landmark at the village entrance (such as the village office or power station). Additional charges may apply depending on the situation. We apologize for any inconvenience caused.
How long does delivery usually take?
Normally, orders must be placed at least 48 hours in advance. We need time to prepare the freshest flowers and arrange for delivery.
However, in urgent cases, we can also accept same-day orders.
Same-day orders must be arranged at least 4-5 hours in advance (please contact us before placing your order; delivery locations near our store are preferred). For same-day delivery before 8 PM, it's best to place your order before noon and contact us in advance.
Furthermore, since flowers generally require two days to prepare, they may not be available on the same day you place your order. Therefore, they may not be fresh or of the best quality. The earlier you order your floral products, the fresher the flowers will be on the market. Therefore, we recommend placing your orders as soon as possible. Flowers imported from countries like the Netherlands and Kenya should be ordered at least 3-5 days in advance.
However, in urgent cases, we can also accept same-day orders.
Same-day orders must be arranged at least 4-5 hours in advance (please contact us before placing your order; delivery locations near our store are preferred). For same-day delivery before 8 PM, it's best to place your order before noon and contact us in advance.
Furthermore, since flowers generally require two days to prepare, they may not be available on the same day you place your order. Therefore, they may not be fresh or of the best quality. The earlier you order your floral products, the fresher the flowers will be on the market. Therefore, we recommend placing your orders as soon as possible. Flowers imported from countries like the Netherlands and Kenya should be ordered at least 3-5 days in advance.
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