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Shipment
Each of our floral products will be delivered by hand and car. Large flower items such as flower baskets and decorations will be photographed for guests' records after being delivered to the scene. Bouquets and other products that are relatively small or handed directly to the recipients can be checked on the spot, and we also take pictures before giving them to the guests.
*Delivery Time
9:00am - 5:00pm
9:00am - 1:00pm
1:00pm - 5:00pm
4:00pm - 8:00pm
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B.
C.
D.
If you need to specify a time (+/-20mins), a $60 surcharge will be charged. Delivery during other times will incur a surcharge of $150-$300.
During special holidays such as Lunar New Year, Valentine's Day, Mother's Day, Christmas and New Year, there will be special arrangements for delivery times. Generally, only one time slot is available for all-day delivery (A.9am-5pm). We apologize for the inconvenience.
Special locations where deliverymen are unable to deliver conveniently due to security or venue issues (eg.ICC, Kwai Chung Container Terminal, Yu Ching Heen, Hong Kong International Airport Expo or shops in restricted areas, some old tenement buildings with only password gates, Ocean parks, village houses), we may have special delivery arrangements that require the flower recipient to assist in getting to the appropriate location (such as downstairs, at the entrance of the village, to declare entry to the parking lot).
If there is no delivery grace period when entering the parking lot of the delivery address, the driver may need to charge parking fees. We apologize for the inconvenience.
If you choose free delivery time, our delivery people will make appropriate arrangements based on the location, such as delivering to hotels, restaurants, performance venues, funeral homes, and open shops. We may deliver in advance or arrange delivery at the most appropriate time. . If you require special time arrangements, please contact us to provide the most appropriate service.
Any address issues that lead to unsuccessful delivery may result in a second shipping fee, which will be determined based on the market price.
Delivery Area Fee
Green areas are *free shipping*,
Yellow $60, red $120, purple $240
For areas not covered or unclear, please contact us first.
Details are as follows
Hong Kong Island
Hong Kong Island Central*
free
Hong Kong Island East, Hong Kong Island West
free
Aberdeen, Ap Lei Chau, Wong Chuk Hang
Mid-levels, BMW Mountain, Jardine's Lookout
The Peak, Tai Tam, Repulse Bay etc
Other Remote southern areas
free
$60
$120
$120
*In the busy traffic areas of Causeway Bay and Central and Sheung Wan, delivery service can be arranged for tall flower baskets that cost more than $800 for styles (except for pedestal styles). For styles that cost less than $800, an additional $60 will be charged for the basic delivery fee. We apologize for any inconvenience. Forgive me!
Kowloon
All Kowloon Area*
Free
New Territory
Tuen Mun Yeun Long Area
Tsuen Wan /Kwai Tsing
Sha Tin/Tai Po /North District
Tseung Kwan O
Sai Kung (including Tseung Kwan O Industrial Estate)
Ma Wan/Tung Chung/Disney Hotel
Airport hotel
Country/detached house
Remote New Territories*
Discovery Bay/Airport/Disneyland
free
free
free
free
$120
$120
$120
$120
$120
$240
*No delivery service is provided in restricted areas such as South Lantau Island, Ta Kwu Ling, Sha Tau Kok, Sai Kung, Cheung Chau, Lamma Island, Ping Chau and other outlying islands without road access.
*Including Pat Heung, San Tin, Ting Kok, Tai Mei Tuk, Lung Kwu Tan, Kam Tin, Kam Sheung Road, Lau Fau Shan, So Kwun Wat, Tai Lam, Tsing Lung Tau, Lam Tsuen, Hong Lok Yuen, Nai Chung, Tseung Kwan O Industrial Estate, clear water bay
Please note that in other special areas, particularly remote locations/villages, etc., the amount of additional fees may be adjusted due to circumstances. Please contact us for inquiries before placing an order.
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Shipment Q&A
Do you deliver anywhere?
Our delivery service basically covers all of Hong Kong. As long as there are roads and parking spaces, we can provide you with delivery services. However, please note that delivery service is not available at the following locations:
1) New Territories area of restricted area paper
2) Country parks without road coverage or where vehicles are prohibited from entering
3) Outlying islands with no road access
If the delivery location is remote and difficult to find, we will call the recipient to make an appointment to wait at a landmark at the entrance of the village (such as the village hall, power station), and additional fees will be charged depending on the situation. We apologize for the inconvenience.
How long does delivery usually take?
Typically, orders need to be placed at least 48 hours prior to delivery. We take time to prepare the freshest flowers and arrange delivery.
However, in emergencies, we also accept same-day orders.
Same-day orders need to be arranged at least 4-5 hours in advance (you need to contact us before placing an order, and the delivery location is preferably near our store). If you need delivery before 8pm on the same day, it is best to place your order before noon and contact us in advance.
Moreover, since flower materials generally take two days to prepare, you may not be able to find the corresponding flowers when ordering on the same day, so they may not be fresh or of good quality. The earlier you order your floral products, the fresher the flowers will be on the market. So we recommend customers to place their orders as soon as possible. Especially flowers imported from foreign countries such as the Netherlands/Kenya need to be ordered at least 3-5 days in advance.
For more details on delivery, please view our delivery page.
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