Peanut Huahua is committed to making customers 100% satisfied! To ensure you get the best product, every product produced by Peanut Huahua is strictly inspected by a professional team before it is delivered to you or the recipient! However, even if we try our best to be perfect, we cannot completely avoid unpredictable surprises. If you find any problems with the products you purchased from Peanut Flowers, please take a photo to record the part of the problem, and contact us immediately, we will arrange a special person to follow up for you, in order to find the best solution.
We take photos of the delivered products and send them to the guest's WhatsApp or email address. If there are reasonable reasons, we are willing to make changes for you*, if you want to return the product, please contact us within 2 hours of receiving the item (subject to delivery time, if applicable) The reason for the return, and on the same day Return the product to our store.
For further return instructions, please contact us first, as returns without prior notice will not be accepted.
After the return, we will arrange a re-shipment for you as soon as possible (within two days). If you wish to get a refund, the payment will be deducted from the administrative and floral costs (50%), after which the payment will be credited back to your bank account or PayPal / Stripe account within 14 working days.
Please contact us at least 48 hours before shipping to change styles, change shipping addresses, or change shipping dates and times. Remember to include your order number! If you want to cancel the order, you need to contact us within 24 hours after ordering (there is no cancellation for urgent orders within 48 hours). Successful cancellation may also be subject to an administrative fee of no more than 15%.
*Because the flowers are often affected by the season, if necessary, we may find corresponding flowers instead without prior notice. If the order is not on the same day, we can usually prepare flowers and water for you in advance, so you can have more time to find them. The most suitable flower. On the contrary, the shorter the production time, the more difficult it will be to complete the lining flowers. We will try our best to find the most similar lining flowers, but we do not guarantee the scope. We apologize for the inconvenience.
Products returned without contacting us will be disposed of as waste without notice.
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In case of any disputes, the company reserves the right of final decision.