Fa Sunflower is committed to 100% customer satisfaction! To ensure you receive the best possible product, every product produced by Fa Sunflower is rigorously inspected by our professional team before being delivered to you or the recipient! However, even though we strive for perfection, we cannot completely avoid unforeseen circumstances. If you discover any issues with a product you purchased from Hua Hua Hua, please take a photo to record the problem and contact us immediately. We will arrange for someone to follow up with you and find the best solution.

Product Issues
 
We generally take a photo of the product we send out and send it to the customer's WhatsApp or email address. If there is a reasonable reason, we are willing to make changes for you*. If you want to return the product, please do so within 2 hours after receiving the goods (subject to the delivery time. As fresh flower products are easily affected by the environment and customer handling methods, Product problems discovered more than two hours after delivery are not covered by our warranty. We apologize for the inconvenience. Please contact us with the reason for the return and we will return the product to our store on the same day. (Shipping costs incurred during the shipping process are not covered.)
 
For further return instructions, please contact us first. We will not accept returns without prior notice.
 
After returning the product, we will arrange for re-shipment as soon as possible (within two days). If you request a refund, the amount will be deducted from the administrative and floral costs (50%). After deduction, the refund will be credited to your bank account or PayPal/Stripe account within 14 business days.
Ptychographical Errors

Regarding the floral bouquet and flower gift cards, due to manual order processing, clerical errors may occur. If a typographical error is discovered, a blank backup card will generally be provided. Customers may wish to fill in the blank card themselves. If you are unable to change your gift card due to special circumstances, such as being out of Hong Kong, please contact us and we will resend the gift card by standard mail.

Regarding flower and fruit basket greeting cards, we typically send you the final layout before printing. We can make one revision. However, if further revisions are required, manual order processing may result in errors. Therefore, please minimize the number of revisions. Multiple revisions may result in a reprinting fee ($20 per card). If a printing error is discovered on a delivered card, and we correct the error without the customer making any changes, we will assume responsibility for the error and resend the card as soon as possible. If the card has been modified and a layout error occurs, we can reprint it for you. However, the cost of re-delivery will be borne by the customer. We apologize for the inconvenience.

Change/Cancel Order
 
To change the design, delivery address, or shipping date and time, please contact us at least 48 hours before shipping. Remember to include your order number!
 
Delayed delivery. Please contact us for inquiries.Changes to your order may incur additional flower or delivery charges.
For example:
i: If the change date is within two days, we can generally hold the order for delivery within two days.

ii. If you notify us two business days in advance (for special flower products* or materials ordered more than a week in advance) of a delivery date change (delays exceeding two days), we will charge you a maximum of 30% of the original flower price* for the flowers.

iii. If you notify us before 7:30 p.m. on the day before delivery or collection (delays exceeding two days), we will charge you a maximum of 50% of the original flower price* for the flowers and additional fees.

iv. Orders cannot be rescheduled on the same day. If delivery is unavailable, the flowers will be returned or stored at our factory or store for collection within two days. Additional shipping charges will be charged at market rates for re-delivery.

If you wish to cancel your order, please contact us within 24 hours of ordering (urgent orders within 48 hours cannot be cancelled). Even successful cancellations may incur an administrative fee of up to 15%. 24 hours after orderingafter the deadline, as we have already arranged production for you or ordered flowers, cancellation of the order will result in For additional fees, you can usually only get a refund of 50% to 70%. (Cancellation one week before deliveryor before, approximately 70% refund will be given; DeliveryPreviousOne weekwithinWithinShippingOrdersSorry


Urgent orders without prior communication
And special days are temporarily suspended.

All order processing and production take time. Generally, for fresh flower products, we require advance booking two days prior (except for same-day and next-day styles). Additionally, during special occasions such as the Lunar New Year, Valentine's Day, and Mother's Day, some styles on the website may be temporarily out of stock until the end of the festival. Please note that if a customer places and pays for an order without giving us sufficient time or during the period when the product is temporarily out of stock, we may not be able to fulfill the delivery date and time of the order, and the order may need to be delivered delayed. We will usually contact the customer to reconfirm the delivery date or time. If the order needs to be canceled because we cannot meet the customer's required time and date, the resulting handling fee (~5%) will not be refundable. We apologize for any inconvenience caused. If we fail to contact the customer successfully, we will default to delivering the order two days later or when the supply resumes. If delivery is unsuccessful, it will also be considered that the order processing has been completed. We apologize for any inconvenience.

Flower supply

 

*Due to the fact that floral materials are mostly affected by seasons, we may replace them with corresponding floral materials when necessary without further notice. For non-same-day orders, we can generally prepare and hydrate the floral materials for you in advance, so we will have more time to find the most suitable ones. On the contrary, the shorter the production time, the more difficult it will be to get all the complementary floral materials ready. We will try our best to find the most similar complementary floral materials, but this is not within the scope of our guarantee. We apologize for any inconvenience caused.

Products returned without contacting us will be disposed of as waste without further notice.

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