Please refer to the following website for details. https://www.fasunflower.com/return

Our motto is "Service First." From the moment a customer inquiries, to ordering, delivery, and post-delivery, we have dedicated colleagues to follow up. We can follow up with customers via various channels, including phone, WhatsApp, Facebook, and email, to suit their convenience.

​Time                           Order Status Within 12 hours after order placement    Order confirmation, online account and payment instructions Within 12 hours after payment    Payment confirmation (bank transfer or credit card) Within the same day of delivery        Gift delivery notification Within the same day of delivery       Online account, real-time picture updates

Supply may be suspended during special holidays, such as Valentine's Day and Mother's Day. Only items on the holiday page will be available during special holidays. Please read the notice on the top bar of the web page.

Supply may be suspended during special holidays, such as lunar new year. Please check the notice on the top bar of the web page.