常見問題 FAQ

訂購 Order

• 如何更改訂單內容？ How to change my order?
  如要更改款式、更改送貨地址或更改發貨日期及時間請在發貨至少 48 小時前 聯絡我們。記得附上您的 訂單號碼 ！如欲取消訂單，需在訂購後24 小時內聯絡我們。
  To change the style, change the shipping address or change the shipping date and time, please contact us at least 48 hours before delivery. Remember to attach your order number! To cancel the order, please contact us within 24 hours after ordering.

• 我在訂單確認後錯過了推廣優惠，我仍能享有相關的折扣嗎？ Have I been able to enjoy the relevant discount if I missed the recent promotion offer after the order was confirmed?
  請於訂單確認後的5天內，或推廣的有效期完結之前，連同有關的折扣代碼和您的訂單號碼，一併電郵至fasunflower.com@gmail.com 。早鳥優惠需要客人在送貨前指定日子訂購，預早訂購才能享受優惠。
  Please contact together within 5 days after confirmation of the order or before the end of the promotion period, together with the relevant discount code and your order number. Early Bird offers generally require guests to order before ordering, pre-order to enjoy the benefits.

• 我已經成功下了訂單，但仍未收到確認通知。怎麼辦？I have successfully placed an order but have not yet received a confirmation notice. What should I do?
  我們一般在收到訂單後8小時內會以 Whatsapp 或其他方式聯絡客人，請確認所提供的聯絡資料及送貨資料正確。如超過 8 小時仍未收到我們的聯絡，請聯絡我們。
  We will contact guests in the same way within 8 hours after receiving the order. Please confirm that the contact information and shipping information provided are correct. If you have not received our contact for more than 8 hours, please contact us.

• 我同時訂購了數個產品，但收貨時只能找到一個。請問是否遺失了呢？I ordered several products at the same time, but only one can be found at the time of receipt. Is it lost?
  我們所有產品皆由專人專車送貨，如有缺漏請在收貨時提出，我們會盡可能配合並重新發送。如有問題，請聯絡我們
  All of our products are hand-delivered by hand, if there is a lack of goods at the time of receipt, we will cooperate and re-send as much as possible. If you have any questions, please contact us.

• 我想設計自己獨特的花束，我可以與誰聯絡？I would like to design my own unique bouquet, who can I contact
  我們可以配合您的需要，創作您所想要的花束，歡迎來圖參考訂購。請注意，所有花和花藝品都是來自大自然的，所以一定會有可能與您想象的略有不同，如無法接受，請訂購我們固有的款式。
  We can meet your needs, create your desired bouquet, welcome to map to refer to order. Please note that all flowers and art are from nature, so there may be a slight difference with your imagination, if you can not accept, please order our inherent style.

產品 Product

• 我可以購買哪些花藝產品呢？ What floral products can I buy?
  請按此 here。找不到您所需的產品？謹記登記訂閱我們的通訊及留意我們的社交媒體！
  我們也接受客製訂單，請聯絡我們。
  Please click here. Can not find the product you need? Remember to register our newsletter and watch our social media! We also accept custom orders, please contact us.

• 你們的花紙是怎樣的呢？What is your wrapping paper?
  我們所選用的花紙很多元化，一般都是使用防水霧面紙，如有需要，我們也有紙質和其他質料的花紙，歡迎來店查詢選擇。
  The wrapping paper we used is very diverse. Generally we use waterproof paper. if necessary, we also have paper and other materials for the wrapping paper. Visit our shop for more choice.

• 花束可以保存多久？新鮮嗎？可提早一天取花然後在第二天使用嗎？How long can bouquet keep fresh? Can I take flowers one day earlier and use for the next day?
  我們所有花材都是新鮮每天從供應商空運到港，因切花一般在運送途中斷水，所以我們會在制作前一天取材，作最佳的花材處理及養水(保存在10℃並吸收營養液) 。我們也會在花束內加入適量營養液足以供鮮花吸取至少一天。花束在陰涼通風環境一般可保存 3-5 天仍然保持最佳狀態，只需要直接在花束上方加入適量的水份。如有任何疑問，可聯絡我們了解更多。
  All of our flowers are fresh from the supplier every day. Because cut flowers generally out of water during transportation, so we will get the flower the day before production. Place the flower in the best condition (stored at 10 ℃ and feed them with nutrient solution). We will also add appropriate amount of nutrient solution in the bouquet for the flowers keeping at least one day. Normally, Bouquet can be keep 3-5 days in a cool and ventilated environment. Just Need to add appropriate amount of water directly above the bouquet. If you have any questions, please contact us for more details.

• 怎樣保存我的鮮花？ How to keep my flowers?
  我們的所有花束均可以直立，放在陰涼及空氣流通的地方，並加入適量水份就可以保存數天。其他花品如花籃及插花等，已加入足夠水份令鮮花翌日仍可保持最佳狀態。
  如欲將花品製乾保存，可把拆開花品包裝，並把花倒吊在陰涼通風處，待一星期花品就會自然風乾並可在乾燥環境下保存。
  All of our bouquets can be stood. The flower can be keep fresh for serval days by placing the bouquet in a cool and ventilated environment and adding water. Other flower products such as flower baskets and flower arranging, etc., have been added enough water to keep the flowers the next day to maintain the best condition.
  If you want to make dried flowers, you can disassemble the flower packing, and hang the flowers in a cool and ventilated place. After a week, the flowers will naturally dry and can be stored in a dry environment.

• 收到花品後如有不滿，可以更改嗎？ Is it possible to change the flower product after receiving?
  鮮花產品我們一般會在送出產品前拍照並傳送到您的 whatsapp 或電郵地址，如有錯漏，我們可為您重新包裝，一般我們都會按您的指示做好。我們一般都會在當天做好花品，請注意改動可能導致送遞延誤。發貨後的花品將不能作更改。
  We will send pictures before sending via your WhatsApp or e-mail. if we have any errors and omissions, the flower can be re-packed. in general we will follow your instructions. We usually do in the day to do the flowers, please note that changes may lead to delivery delays. The goods will not be changed after shipment.

• 花籃有腳架和賀卡嗎？花束有心意卡嗎？Does the flower basket have a tripod stand? Does the bouquet have a greeting card?
  所有花籃我們都會包括三腳架及 A3 賀卡牌。花束和花品附送心意小卡，可代寫最多30字左右的內容。如多於 40字的內容，我們可代印放進信封連同花束送到收花人手上。
  All the baskets including a tripod and a A3 card. Bouquets and flowers including a small card can write up to 30 words. For content more than 40 words, content can be printed and put in the envelope and sent with the bouquet.
  
  Still not getting your answers? Email us anytime at fasunflower.com@gmail.com. You can contact us on Facebook @fasunhana